Job Description

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and over 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 40% company match after 1 year of service. Generous PTO includes 3 weeks of vacation your 1st year and accruals after 2, 5 and 10 years of service! We offer low cost -medical, dental, STD, LTD, and Life coverage for employees. Other great benefits include 10 paid holidays, sick time, vision, tuition reimbursement prescription drug discounts, chiropractic services, and much more!


We are currently looking for a creative, hard working Utilization Review Specialist  to join our growing Kingman Recovery Unit Team! Work schedule is 40 hours per week with full time benefits.


Duties & Responsibilities:

  • Completes Certificate of Need (CON), and Re-Certification of Need (RON) documents.
  • Daily contact with RBHA to secure authorizations and/or Letters of Authorization (LOA) for consumers stays documentation of contact in authorization log and follows up when necessary with the T/RBHA.
  • Obtains authorizations from T/RBHAs and insurance plans when necessary.
  • Works collaboratively with Behavioral Health Medical Practitioners, Psychologists, Registered Nurses, CRU Care Coordinators, UM/QM Director, and Behavioral Health Technicians.
  • Follow up with internal and external agencies to address issues related to eligibility and enrollment.
  • Follow up with BHMPs, Care Coordinators, and nurses to ensure clear documentation of medical necessity in charts.
  • Daily tracking of all authorizations, with use of Excel spreadsheet, to ensure correct authorization numbers and dates of service.
  • Daily communications with fund sources to secure authorization for inpatient services. Trouble shoots and resolves barriers with securing authorization for inpatient services.
  • Initiates and oversees retro and reconsideration authorization processes to ensure authorizations for inpatient services are secured timely.
  • Collects referral information regarding those referred for CRU services.
  • Completes medical record reviews for division (re: inpatient, residential, and outpatient services).
  • Completes Discharge Ready and Crisis Report of Discharged Patient Reports.
  • Works with a multi-disciplinary team on discharge planning activities.
  • Assesses consumers in accordance with established policies and procedures and clinical protocols.
  • Develops and maintains appropriate level of relationships with consumers and formal/informal support systems.
  • Notifies shift supervisor of actual or potential challenges with consumers; i.e., non-compliance, decompensation, and crisis immediately. 
  • Collects eligibility information regarding those referred for CRU services.
  • Provides face-to-face crisis intervention as needed.
  • Maintains accurate, thorough and current documentation of contact with consumers, treatment progress and services received/provided.
  • Ensure CONFIDENTIALITY in all areas of service corporate wide.
  • Attends Utilization, Care Coordinator, and “All Staff” meetings (on site) as scheduled.
  • To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department.

Education and Qualifications:


  • Minimum requirement consists of a 21-year age
  • Minimum requirement consists of a Bachelor’s degree with two years of full-time behavioral health experience (or equivalent)
  • An equivalent combination of education and experience directly related to behavioral health totaling six years is acceptable. 
  • Valid AZ driver’s license & Motor Vehicle clearance. 


  • A working understanding of Arizona regulations related to the care of Seriously Mental Ill adults and individuals on Court Ordered Treatment.
  • Utilization Review and/or case management experience working with adults and/or special populations. 
  • Bilingual (English/Spanish) speaking
  • Strong computer skills operating Microsoft Excel.

SB&H is a drug-free workplace, drug screening required. EOE


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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