Job Description

Job Category:
Behavioral Health Technician

Team Lead - High Needs Population

AZ-Phoenix-Metro Outpatient Clinic (O)

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 20% company match after 1 year of service. Generous Paid Time Off (PTO) includes 3 weeks of time-off your 1st year (available after 6 months) and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical insurance and offer 100% company-paid dental, Short Term Disability, Long Term Disability, and Life coverage for employees. Other great benefits include 10 paid holidays, vision, licensure/certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!

We are seeking a Team Lead to join our Integrated High Needs Case Management team!

The Team Lead will work collaboratively with the Director to oversee all functions necessary to operate an assigned program or group of programs. The primary goals are: development and oversight of a sound clinical program, leadership and development of staff, and administrative management.

Duties & Responsibilities:

  • Assists the Director to develop and implement a sound clinical program based on contract requirements, budgetary limitations, current contemporary treatment models, and individual and system needs.
  • Provides direct and regular administrative supervision to High Needs Case Managers as well as coaching and performance evaluations. 50% administrative/management function, 50% Billable Direct Service
  • Responsible to assist with Program Evaluation and produce/track proficient measurable outcomes.
  • Helps to ensure staff is producing in accordance with the productivity percentage standards set by supervisors and the company through monitoring the productive clinical day.
  • Provides Clinical Assessment, Service planning, interventions, coordination of care, and leads responsible treatment practices in action.
  • Functions as an integral part of an interdisciplinary team to develop and implement treatment or case plans, assessment criteria, programmatic goals, objectives and activities. 
  • Intervenes in crisis situations as needed and coordinates appropriate care strategies.
  • Assist in the training and development of staff skills and abilities and works to create highly effective teams as to produce an effective outcome.
  • Effectively manages staff interactions, the program, systems, and processes using a leadership approach.
  • Assists with interviews and selects candidates to fill open positions, following agency protocols and personnel procedures.
  • Advocates for client needs creating social justice for persons served, reduces barriers, promotes ideals of the Recovery Movement.
  • Identifies needs, problems, and gaps in service, and relays information to the Director.
  • Assesses the needs pertaining to program area, and responds to meet those needs with existing resources or recommends the development of additional resources.
  • Coordinates with medical providers as needed/appropriate to meet the needs of the consumers.
  • Coordinate care with RHBA to seek approval when inpatient services are deemed necessary.
  • Available to work flexible days, evenings, and/or weekends as the schedule requires.
  • Possesses ability to oversee the program in the absence of the Director.
  • May be required to carry company cell phone and/or be on-call per programmatic needs.


  • Minimum requirement consists of a 21-year age
  • Bachelor’s Degree required and a minimum of 2 year experiences in the Behavioral Health field (Psychology, Counseling, or Social Work)
  • Master’s degree in the Behavioral Health field (Psychology, Counseling, or Social Work) plus (1) year of full-time behavioral health experience preferred.
  • Licensed with AZ Board of Behavioral Health Examiners is preferred.
  • Supervisory experience preferred.
  • Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon need/requirements of the clinic and/or program.
  • Required to maintain personal auto insurance per SBH guidelines.
  • Must be eligible and/or have a valid Fingerprint Clearance Card through the Arizona Department of Public Safety.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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