Senior Direct Care Provider, Inpatient Overnight

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Sr.  Direct Care Provider for our Inpatient Crisis Unit who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, ability solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Kingman team!  

Job Preview at a Glance:

The Inpatient Program provides behavioral health interventions in a structured, non-hospital setting that assists adults in resolving behavioral crisis.

A Sr. Direct Care Provider is responsible to take a lead role in the overall operation of assigned site. Provide training to staff, serves as a role model, promote positive communication, and skilled in SBH policy and procedure. Provides screening, assessment, treatment planning, life skills, pre-vocational training, related documentation, case management, crisis intervention, individual and/or group counseling services to seriously mentally ill consumers in an inpatient environment. Responsible for contributing to and creating a recovery based environment. Assists supervisor with necessary administrative and clinical tasks. Able to field questions on common practice.

Location and Schedule:

This position reports out of our Kingman Crisis and Recovery Inpatient Facility. It is an overnight shift position, please ask about the generous shift differential. Starting pay is $20.00/hr.

Duties & Responsibilities:

• Contributes to quality client care and effective treatment, demonstrating professional conduct in serving consumers
• Responsible to assist with supervising staff and coordinate all related clinical and administrative programing
• Plans and organizes activities.
• Performs direct service to inpatient consumers including individual, group, life skills training, behavior management, and crisis intervention.
• Provide assessments, crisis intervention, and treatment planning.
• Will be expected to accompany, supervise and assist consumers when asked to do so.
• Engages in solution focused, strength based behavioral health/clinical services to consumers in accordance with company standards
• Assist in coordination of scheduling and staff work assignments on a daily basis
• Effectively utilizes verbal and behavioral defusing and de-escalation techniques
• Supervises and monitors clients while in the crisis unit, checking vital signs as needed
• Provides/conducts assessments of clients in crisis and assists in setting/reaching attainable goals
• Takes responsibility to act as the primary clinician for all consumers in the unit
• Takes responsibility for the completion of service plans and documentation
• Responsible for daily one on one with consumer caseload.
• Serves as a role model and strives to be competent in SBH policy and procedure
• Charting utilizing the DAP format. 
• Possess the ability to oversee the program in the absence of the Program Coordinator.
• Responsible to assist in holding staff accountable to meet the objectives set by all supervisors.
• Assist in the training and development of staff skills and abilities, work to create highly effective teams, uses a trans-disciplinary approach as to produce an effective outcome.
• Works to proactively reduce crisis and high cost service utilization through proactive interventions.
• Assist with managing the programs budget, manpower utilization, overtime and cost in general.
• Develops treatment plans for consumers in conjunction with Behavioral Health Medical Practitioner and Care Coordinators according to SBH clinical standards
• May be required to keep accurate account of weekly activity sheets and/or monthly logs
• Participates in Utilization Management and Quality Management activities, audits, and/or reviews
• To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department.

Education & Qualifications:

• Minimum requirement consists of a 21-year age
• A High School Diploma/GED and two years of relevant experience; OR
• A related Associate’s degree and six weeks of relevant experience; OR
• A non-related Associate's degree and one year of relevant experience; OR
• A related bachelor’s degree; OR
• A non-related bachelor's degree plus six months of relevant experience in behavioral health

Preferred Qualifications:

• Two years full-time behavioral health experience
• Supervisory or team lead experience
• Experience working in an inpatient crisis and stabilization facility

Benefits:

• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through our Empowered Belonging program, we’re committed to:

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.