PC Network Tech II

Southwest Behavioral and Health Services is seeking a dedicated and highly organized Front Office Representative who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys interacting with people, solve problems and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic IT team!  

Job Preview at a Glance:

Responsible for the installation of computer equipment at all locations of SBH. This includes the development of the LAN/WAN. Also responsible for all PC software as well as all data communication equipment at all sites.

 Location/ Schedule:

This position is a Monday through Friday hybrid schedule reporting to the Administration Building located off 3rd Street and Osborne.

Pay: $24.00/hr.

Responsibilities:  

• Create and respond to SBH Helpdesk tickets submitted by end users.
• Use excellent customer service skills to see technical problems through to resolution for SBH staff members.
• Troubleshoot SBH issues with laptops, desktops, and thin clients.
• Troubleshoot SBH printer issues (setup, configuration, and networking).
• Process SBH purchase orders and the inventory management of all related SBH equipment.
• Setup and troubleshoot issue with Smartphones, IPads, and Data Card Devices etc.
• Handles the more complex issues escalated from Tech 1.
• Schedules and visit SBH sites for technical issues that’s unresolvable using remote support.
• Experience in imaging desktop and laptop computers.
• Responsible for the installation & troubleshooting of computer equipment for all SBH locations.
• Diagnose and resolve SBH technical software issues.
• Responsible for keeping management notified of upgrades and modifications made to the system at SBH at all times.
• Create, modify, disable and manage all user and email accounts.
• Follow up and make scheduled call backs to customers where necessary.
• Understanding of a domain/corporate IT environment including PC/Laptop setup.
• Basic knowledge of network technologies (LAN, WAN, wireless).
• VPN clients (Cisco, SonicWall, etc.)

Education and Experience: 

• Associate degree in information system or equivalent and 2 years of experience in the maintenance and/or development of Information Systems including maintenance of computer hardware and software.
• A certification required or ability to obtain certification within 6 months of hire.

Benefits:

Southwest Behavioral and Health Services offer full time employees’ low-cost medical insurance and 100% company paid dental, short term disability, long term disability and life insurance for employees. 3.3 weeks of PTO your 1^st year of employment, with increased accruals after 2, 5 and 10 years of service and 10 paid holidays. We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account. We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs. Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/ 

• Mission: Delivering Compassionate Care to Enhance Lives and Improve Communities
• Values: Compassion, Integrity, Quality, Empowerment, Innovation and Trust

SB&H is a drug-free workplace, drug screening required. EOE

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.