Job Description

Job Category:

Medical Assistant

AZ-Payson-Aero Outpatient Clinic (E, O, P)

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 20% company match after 1 year of service. Generous Paid Time Off (PTO) includes 3 weeks of time-off your 1st year (available after 6 months) and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical insurance and offer 100% company-paid dental, Short Term Disability, Long Term Disability, and Life coverage for employees. Other great benefits include 10 paid holidays, vision, licensure/certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over seven hundred employees, and 40 years’ experience.

We are currently seeking a Prescriber Case Aide/Medical assistant to join our Payson Outpatient Clinic. Work hours will be are M-F 9a-6p.


  • Provide effective customer service to both internal and external SBH customers.
  • Process medication refill requests. Process med issues, prior authorizations, and monitors lab results. Processes requests for Prescriber transfers.

  • Manages Prescriber schedules (blocking documentation time, meetings, etc.). Establishes, updates and maintains all program client databases and scheduling consumer appointments. Makes requested client contact calls for customer service follow-up and complaint resolution.

  • Participates in the assessment of consumer eligibility and entitlement. Coordinates care and needs in accordance with established policies, procedures and clinical protocols. Processes lab results, requests for medication refills/issues and requests for prescriber transfers.

  • Maintains accurate, thorough and current documentation of contact with consumers and services received/provided.

  • Performs general clerical duties for the clinic as requested/assigned by Doctors, Program and/or Administrative Coordinator.

  • Prepares clients/charts for Psychiatrist both adult and children.

  • Receives direction from Program Coordinator/Director and works as a team with the CSR's and other clinical/medical staff.

Requirements & Skills:

  • High School Diploma or G.E.D and MA program, some experience preferably in a clinical setting.

  • Must maintain good consumer relationships, possess excellent verbal and written communication skills and be able to identify priorities and stay organized.

  • Must possess good clerical aptitude and knowledge of business English. Requires prior clerical experience with preferably in a behavioral health setting.

  • Consideration given for course work in lieu of part of the experience requirements.

  • Bilingual, English/Spanish speaking preferred.

  • Completion of a medical assistant program required, certification is preferred.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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