Job Description

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and over 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 20% company match after 1 year of service. Generous PTO includes 2 weeks of vacation your 1st year (available after 6 months) and accruals after 2, 5 and 10 years of service! We offer low cost -medical, dental, STD, LTD, and Life coverage for employees. Other great benefits include 10 paid holidays, sick time, vision, tuition reimbursement prescription drug discounts, chiropractic services, and much more!

Summary:

Develop, design, document, maintain, evaluate, support and provide problem resolution for SB&H Electronic Health Record and billing system applications and performs a variety of technical and analytical services for all SB&H clinical software.

Duties and Responsabilities:

  • Primarily responsible for the complete lifecycle of SB&H clinical applications, with emphasis on EHR and billing systems, including but not limited to idea conception, design, build, documentation, implementation, training and maintenance of clinical software applications and interfaces.
  • Maintains and supports application security, menu structures and logons for the EHR, billing applications and other clinical software as assigned.
  • Identifies opportunities for improving clinical workflows, processes and implementing best practices related to the EHR (Axiom/HMS) and works with multidisciplinary teams to implement improvements and changes.
  • Works with clinical teams, internal departments and associated vendors to resolve and update clinical applications as needed to provide quick resolution to any identified issues.
  • Monitors, troubleshoots and maintains daily transactions and processes for clinical applications.
  • Seeks guidance and escalates issues to management when necessary.
  • Works closely with IT Teams and Project Management Director and Project Manager for clinical software projects by coordinating and communicating important facets of the software application.
  • Assists after hours as needed and conforms work hours to needs of customers, internal and external to SB&H.
  • Communicates with IT team members on all clinical software testing, modifications, upgrades and new development needs to ensure alignment with organizational and IT strategic goals.
  • Responsible for report development and documentation to ensure compatibility with other systems and adequate documentation for long-term support efforts.
  • Responsible for development and team members of training materials and training of staff as necessary on EHR (Axiom/HMS) and other clinical systems as assigned.
  • Develops, monitors and reviews reports needed to meet programmatic, Agency, State, County, and Federal reporting requirements assuring accuracy and timeliness.
  • Ensures that all clinical software solutions align with internal security policies and procedures as well as regulatory requirements (e.g. CARF Accreditation, HIPAA, etc).
  • Supervises the EHR Application Analysts
  • Works with IT support teams and IT team members to ensure service level requirements are met.
  • Manages strategic relationships with external service and technology providers.
  • Works with IT team members on preparation and management of IT capital and operating budgets.
  • Supervise staff, including training, direction of work, appraisal of productivity and efficiency, delivery of feedback and coaching, and disciplinary action, if required. Provides reports, summaries and documentation as needed.

Education & Qualifications:

  • HS/GED required. Bachelor’s degree in related field preferred.
  • 2 – 4 years work experience in a clinical/healthcare environment using an EHR system preferred.

Application Instructions

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