High Needs Case Manager
Behavioral Health Technician
High Needs Case Manager
AZ-Phoenix-Broadway Outpatient Clinic (O)
Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.
Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 20% company match after 1 year of service. Generous Paid Time Off (PTO) includes 3 weeks of time-off your 1st year (available after 6 months) and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical insurance and offer 100% company-paid dental, Short Term Disability, Long Term Disability, and Life coverage for employees. Other great benefits include 10 paid holidays, vision, licensure/certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!
We are seeking a High Needs Case Manager to join our Broadway Outpatient Clinic! This is a full-time position working 40 hours per week. Normal work schedule is Monday through Friday 8 AM to 5 PM but flexibility in working outside of normal business hours, including early mornings and occasional late afternoons after 5pm is required. This is a position working with High Needs children. Spanish speaking is preferred for this position.
Working as a High Needs Case Manager, you will function as a member of an interdisciplinary team to provide integrated case management to a caseload of clients with multiple medical and /or co-occurring substance abuse disorders and/or medically ill individuals. Advocates for and supports the client, engages with community agencies/health care providers and others on his or her behalf to ensure access to services needed to increase wellness self-management and reduce emergency room visits and/or hospitalizations. Provides clinical support to the Team by providing consultation, education, information around psychosocial and/or substance abuse conditions, interventions and resources to maintain focus on outcomes and best practices.
- Facilitates CFT meetings for assigned families.
- Facilitates the development of ISP’s using information gained from the comprehensive assessment, the SNCD and input from all team members involved.
- Provides information, education and support to youth/ families and team members concerning issues of creative treatment planning, coordination of care and the development of informal and community supports.
- Develops, implements, and revises as necessary, a relevant safety/support plan for the family.
- Ensures appropriate clinical involvement on teams.
- As CFT facilitator, works with family to achieve independence.
- Provides information to CFT members concerning community resources and linkages to other services.
- Assists youth and families in securing needed services.
- Maintains accurate, thorough and current documentation of contact with youth/families, treatment progress and services received/provided.
- Maintains effective communication with clients, PCP, mental health providers, family, collateral resources, and other agency staff on behalf of clients
- Ensures complete and accurate progress notes of all serious incidents and changes in behavior.
- Ensures confidentiality of verbal and written youth/family information, in accordance with HIPAA standards.
- Adheres to the legal/ethical/professional guidelines adopted by the SBH.
- After hours, On-call rotation as needed
- Minimum requirement consists of a 21-year age
- A Bachelor’s degree with 1-2 years of full-time behavioral health experience.
- An equivalent combination of education and experience directly related to behavioral health totaling five years is acceptable.
- Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon need/requirements of the clinic and/or program.
- Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire.
- Good academic and working knowledge of DSM, community resources, psychotropic medications, crisis intervention, and evidence based practices, intervention techniques, and ability to apply to possibly unstable, treatment resistant adult/adolescent/child of various ethnic cultures for co-occurring disorders (GMH/SA/SMI).
- Knowledge and ability to function as a team, compile, organize and document client assessments, intervention techniques, treatments, case planning and follow-up.
- Experience working with multi-cultural and low socio-economic individuals
Job Reference #: 4888