High Needs Case Manager
Behavioral Health Technician
High Needs Case Manager
AZ-Phoenix-Metro Outpatient Clinic (O)
Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.
Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 20% company match after 1 year of service. Generous Paid Time Off (PTO) includes 3 weeks of time-off your 1st year (available after 6 months) and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical insurance and offer 100% company-paid dental, Short Term Disability, Long Term Disability, and Life coverage for employees. Other great benefits include 10 paid holidays, vision, licensure/certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!
We are seeking a High Needs Case Manager to join our Metro Outpatient Clinic! This position will be primarily working at our office in Glendale but will need to work in the community as needed. This is a full-time position working 40 hours per week. Normal work schedule is Monday through Friday 8 AM to 5 PM but flexibility in working outside of normal business hours, including early mornings and occasional late afternoons after 5pm is required. This is a position working with High Needs children.
Working as a High Needs Case Manager, you will function as a member of an interdisciplinary team to provide integrated case management to a caseload of clients with multiple medical and /or co-occurring substance abuse disorders and/or medically ill individuals. Advocates for and supports the client, engages with community agencies/health care providers and others on his or her behalf to ensure access to services needed to increase wellness self-management and reduce emergency room visits and/or hospitalizations. Provides clinical support to the Team by providing consultation, education, information around psychosocial and/or substance abuse conditions, interventions and resources to maintain focus on outcomes and best practices.
- Facilitates CFT meetings for assigned families.
- Facilitates the development of ISP’s using information gained from the comprehensive assessment, the SNCD and input from all team members involved.
- Provides information, education and support to youth/ families and team members concerning issues of creative treatment planning, coordination of care and the development of informal and community supports.
- Develops, implements, and revises as necessary, a relevant safety/support plan for the family.
- Ensures appropriate clinical involvement on teams.
- As CFT facilitator, works with family to achieve independence.
- Provides information to CFT members concerning community resources and linkages to other services.
- Assists youth and families in securing needed services.
- Maintains accurate, thorough and current documentation of contact with youth/families, treatment progress and services received/provided.
- Maintains effective communication with clients, PCP, mental health providers, family, collateral resources, and other agency staff on behalf of clients
- Ensures complete and accurate progress notes of all serious incidents and changes in behavior.
- Ensures confidentiality of verbal and written youth/family information, in accordance with HIPAA standards.
- Adheres to the legal/ethical/professional guidelines adopted by the SBH.
- After hours, On-call rotation as needed
- Minimum requirement consists of a 21-year age
- A Bachelor’s degree with 1-2 years of full-time behavioral health experience.
- An equivalent combination of education and experience directly related to behavioral health totaling five years is acceptable.
- Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon need/requirements of the clinic and/or program.
- Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire.
- Good academic and working knowledge of DSM, community resources, psychotropic medications, crisis intervention, and evidence based practices, intervention techniques, and ability to apply to possibly unstable, treatment resistant adult/adolescent/child of various ethnic cultures for co-occurring disorders (GMH/SA/SMI).
- Knowledge and ability to function as a team, compile, organize and document client assessments, intervention techniques, treatments, case planning and follow-up.
- Experience working with multi-cultural and low socio-economic individuals
Job Reference #: 4530