Front Office Supervisor
Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.
Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 40% company match after 1 year of service. Generous Paid Time Off (PTO) includes 3 weeks of time-off your 1st year and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical insurance and offer 100% company-paid dental, Short Term Disability, Long Term Disability, and Life coverage for employees. Other great benefits include 10 paid holidays, vision, licensure/certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!
We are currently seeking a Supervisor to lead our Front Office staff at our Buckeye Outpatient!
Front Office Supervisor is responsible for the oversight of front office operations and staff, working to ensure an exceptional level of customer service is provided to internal and external staff.
Duties & Responsibilities:
Provides direct supervision to front office staff (i.e. Front Office Representatives, Medical Assistants, CSERs, Drivers)
Trains and evaluates front office staff, determining work assignment and schedules, adjusting clerical assignments to accommodate priority needs
Assists in determining staffing needs and making hiring decisions
Coordinates assigned activities with staff by scheduling work processes to ensure deadlines are met while maintaining and enhancing the quality of work
Develops a training plan for each current and new employee
Ensures staff has the tools and materials necessary to meet pre-established standards
Manages and oversees daily work activities
Monitors the quality and quantity of work produced
Monitors adherence to/compliance with rules, policies, and procedures
Recommends and implements goals and objectives of system and process improvements
Establishes schedules and methods of office operations
Ensures that employee payroll is approved accurately and in a timely manner
Responsible for creating and maintaining spreadsheets and/or databases
Works closely with Client Financial Services (CFS)to provide the necessary coordination and support, successfully interfacing with clinical program needs
Resolves all CFS issues (enrollment, eligibility, etc.)
Coordinates collection and deposit of clients' accounts, billing, assessment of fees, and intake procedures
Maintains/monitors AHCCCS Outreach Eligibility log/reports in order to ensure accurate reporting of screenings, intakes, and renewals for the site
Collects ATC (Access to Care) data and reports data to management in a timely and consistent manner
Supervises the maintenance of financial records
Submits/coordinates work orders with Purchasing/Facilities department
Submits supply orders and tracks supply inventory in accordance with company policy and procedure
Works with Information Systems (IS) to identify and resolve problems and concerns with software and equipment
Ensures that a high level of customer service is provided to all internal and external customers
Resolves consumer complaints in a timely and effective manner
Works closely with the medical and behavioral health providers, site RN and MA staff to provide support, complaint resolution, triage of medically related phone calls and proper follow up as indicated
Receives direction on a daily basis and works as team with the Front Office Representative’s, MA’s, Program Coordinator/Director, Director of Nursing and site staff
May be expected to work at various SBH locations as required
To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department.
Education & Qualifications:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma or GED required.
Two years of experience preferably in a behavioral health setting.
Preferred completion of Medical Assistant program and Medical Certification highly preferred.
Supervisory experience is highly preferred.
Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire
Knowledge of marketing principles and ability to establish/implement a system that ensures fee collection
SB&H is a drug-free workplace, drug screening required. EOE