Front Office Supervisor

Southwest Behavioral and Health Services is seeking a dedicated Front Office Supervisor who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, ability solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Bullhead City team!  

Job Preview at a Glance:

Front Office Supervisor is responsible for the oversight of front office operations and staff, working to ensure an exceptional level of customer service is provided to internal and external staff. Oversees the operation of our two Outpatient Clinics in Bullhead City. This position reports to a Program Director.

Location & Schedule:

This position is a Monday- Friday schedule flexibility with availability, reporting to our Bullhead City Outpatient Clinic.

Pay: $41,600.00 this is a salary position

Duties & Responsibilities:

• Provides direct supervision to front office staff (i.e. Front Office Representatives, Front Office Medical Assistants, Drivers)

• Trains and evaluates front office staff, determining work assignment and schedules, adjusting clerical assignments to accommodate priority needs

• Assists in determining staffing needs and making hiring decisions

• Coordinates assigned activities with staff by scheduling work processes to ensure deadlines are met while maintaining and enhancing the quality of work

• Develops a training plan for each current and new employee

• Manages and oversees daily work activities

• Monitors adherence to/compliance with rules, policies, and procedures

• Works closely with Client Financial Services (CFS)to provide the necessary coordination and support, successfully interfacing with clinical program needs

• Coordinates collection and deposit of clients' accounts, billing, assessment of fees, and intake procedures

• Maintains/monitors AHCCCS Outreach Eligibility log/reports in order to ensure accurate reporting of screenings, intakes, and renewals for the site

• Collects ATC (Access to Care) data and reports data to management in a timely and consistent manner

• Submits/coordinates work orders with Purchasing/Facilities department

• Submits supply orders and tracks supply inventory in accordance with company policy and procedure

• Works with Information Systems (IS) to identify and resolve problems and concerns with software and equipment

• Receives direction on a daily basis and works as team with the Front Office Representative’s, MA’s, Program Coordinator/Director, Director of Nursing and site staff

• May be expected to work at various SBH locations as required

• To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department.

Education & Qualifications:

• High School diploma or GED required.

• Two years of experience preferably in a behavioral health setting.

• Preferred completion of Medical Assistant program and Medical Certification highly preferred.

• Supervisory experience is highly preferred.

• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire

• Knowledge of marketing principles and ability to establish/implement a system that ensures fee collection  

Benefits:

Southwest Behavioral and Health Services offer full time employees’ low-cost medical insurance and 100% company paid dental, short term disability, long term disability and life insurance for employees. 3.3 weeks of PTO your 1^st year of employment, with increased accruals after 2, 5 and 10 years of service and 10 paid holidays. We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account. We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs. Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

• Mission: Delivering Compassionate Care to Enhance Lives and Improve Communities
• Values: Compassion, Integrity, Quality, Empowerment, Innovation and Trust

SB&H is a drug-free workplace, drug screening required. EOE

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.