Job Description

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

Job Preview at a Glance:

The Front Office Representative will be responsible for processing medication refill requests, prior authorizations, and lab results. In addition, manages prescriber schedules and acts as a liaison between consumers, prescribers, and other clinical staff. MAs are encouraged to apply.

Location & Schedule:

We are seeking a Front Office Representative to join our Erickson Outpatient Clinic! This is a full-time 40 hour per week position. Medical Assistants encouraged to apply!  

Responsibilities: 

  • Processes refill requests, medication issues and prior authorizations
  • Processes and monitors lab results
  • Administers injections as needed.
  • Makes requested client contact calls for customer service follow-up and complaint resolution
  • Manages Prescriber schedules (blocking documentation time, meetings, etc.)
  • Establishes, updates and maintains all client databases and scheduling of consumer appointments
  • Maintains accurate, thorough, and current documentation of contact with consumers and services received/provided
  • Coordinates transportation as clinically necessary/appropriate
  • Coordinates care and needs in accordance with established policies, procedures and clinical protocols
  • Obtains vital signs for Prescribers
  • Schedules medication, counseling, and intake appointment.
  • Completes intake referrals and screening.
  • Calls to reschedule appointments when clinical staff are out unexpectedly.
  • Performs general clerical duties for the clinic as requested/assigned by Front Office Supervisor, Program Director and/or Administrative Coordinator.
  • Greets consumers and answers all incoming phone calls by third ring.
  • Checks clients in/out.
  • Confirms/updates consumer contact information.
  • Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
  • Processes transfer requests
  • Collects client fees/copay
  • May be expected to work at various SB&H locations as required

Qualifications:

  • High School Diploma or G.E.D required
  • Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)

Preferred:   

  • Completion of a Medical Assistant training program highly preferred.
  • Medical Assistant Certification preferred
  • 1-2 years of experience in a medical or behavioral health background preferred
  • Bilingual (English/Spanish)  

Benefits

  • 3.3 weeks of PTO your 1st year of employment, with increased accruals after 2, 5 and 10 years of service!
  • 10 paid holidays
  • Low-cost medical and vision insurance and 100% company paid dental, short term disability, long term disability and life insurance for employees
  • We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
  • Career Development – Benefit from our culture of internal promotion!
  • We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
  • Employee Assistance Program, Health & Wellness and much more!

About SB&H

We are seeking an individual to help us fulfill SB&H’s mission, “Delivering compassionate care to enhance lives and improve communities”. The Human Resources Department at SB&H has the unique opportunity to do the work we love while supporting amazing employees doing valuable and life changing work.

To gain a stronger understanding of Southwest Behavioral & Health Services mission, values and services please review our website, https://www.sbhservices.org/history-mission-milestones

  • Mission: Delivering Compassionate Care to Enhance Lives and Improve Communities
  • Values: Compassion, Integrity, Quality, Empowerment, Innovation and Trust

SB&H is a drug-free workplace, drug screening required. EOE

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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