Front Office Representative
Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.
Job Preview at a Glance:
The Front Office Representative will be responsible for processing medication refill requests, prior authorizations, and lab results. In addition, manages prescriber schedules and acts as a liaison between consumers, prescribers, and other clinical staff. MAs are encouraged to apply.
Location & Schedule:
We are seeking a Front Office Representative to join our Erickson Outpatient Clinic! This is a full-time 40 hour per week position. Medical Assistants encouraged to apply!
- Processes refill requests, medication issues and prior authorizations
- Processes and monitors lab results
- Administers injections as needed.
- Makes requested client contact calls for customer service follow-up and complaint resolution
- Manages Prescriber schedules (blocking documentation time, meetings, etc.)
- Establishes, updates and maintains all client databases and scheduling of consumer appointments
- Maintains accurate, thorough, and current documentation of contact with consumers and services received/provided
- Coordinates transportation as clinically necessary/appropriate
- Coordinates care and needs in accordance with established policies, procedures and clinical protocols
- Obtains vital signs for Prescribers
- Schedules medication, counseling, and intake appointment.
- Completes intake referrals and screening.
- Calls to reschedule appointments when clinical staff are out unexpectedly.
- Performs general clerical duties for the clinic as requested/assigned by Front Office Supervisor, Program Director and/or Administrative Coordinator.
- Greets consumers and answers all incoming phone calls by third ring.
- Checks clients in/out.
- Confirms/updates consumer contact information.
- Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
- Processes transfer requests
- Collects client fees/copay
- May be expected to work at various SB&H locations as required
- High School Diploma or G.E.D required
- Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)
- Completion of a Medical Assistant training program highly preferred.
- Medical Assistant Certification preferred
- 1-2 years of experience in a medical or behavioral health background preferred
- Bilingual (English/Spanish)
- 3.3 weeks of PTO your 1st year of employment, with increased accruals after 2, 5 and 10 years of service!
- 10 paid holidays
- Low-cost medical and vision insurance and 100% company paid dental, short term disability, long term disability and life insurance for employees
- We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
- Career Development – Benefit from our culture of internal promotion!
- We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
- Employee Assistance Program, Health & Wellness and much more!
We are seeking an individual to help us fulfill SB&H’s mission, “Delivering compassionate care to enhance lives and improve communities”. The Human Resources Department at SB&H has the unique opportunity to do the work we love while supporting amazing employees doing valuable and life changing work.
To gain a stronger understanding of Southwest Behavioral & Health Services mission, values and services please review our website, https://www.sbhservices.org/history-mission-milestones.
- Mission: Delivering Compassionate Care to Enhance Lives and Improve Communities
- Values: Compassion, Integrity, Quality, Empowerment, Innovation and Trust
SB&H is a drug-free workplace, drug screening required. EOE