Job Description

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 20% company match after 1 year of service. Generous Paid Time Off (PTO) includes 3 weeks of time-off your 1st year (available after 6 months) and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical insurance and offer 100% company-paid dental, Short Term Disability, Long Term Disability, and Life coverage for employees. Other great benefits include 10 paid holidays, vision, licensure/certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!

We are seeking a motivated, client-oriented Client Service Representative to join our School and Community Based Program! Work schedule is Monday through Friday 8 AM to 5 PM. Bilingual is preferred.

Responsibilities:

  • Confirms appointments one to two days prior for all medical, counseling, and intake appointments.
  • Schedules medication, counseling, and intake appointment.
  • Coordinates care and needs in accordance with established policies, procedures and clinical protocols
  • Coordinates transportation as clinically necessary/appropriate
  • Completes Shells in EMR system
  • Completes intake referrals and screening.
  • Calls to reschedule appointments when clinical staff are out unexpectedly.
  • Performs general clerical duties for the clinic as requested/assigned by Program Director.
  • Answers all incoming phone calls by third ring.
  • Confirms/updates consumer contact information.
  • Verifies client insurance eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D, etc.
  • Processes transfer requests
  • Collects client fees/copay
  • May assist with processing refill request, med issues, and/or prior authorizations.
  • Obtains appropriate paperwork from clients.
  • Submit prior authorizations for insurance
  • May be required to provide coverage at various SBH locations as required.
  • May be required to work different work shifts based on the needs of the site.
  • To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department.

Requirements:

  • High school Diploma or G.E.D. required
  • Requires prior clerical and/or customer service experience, preferably in a behavioral health setting. Consideration given for course work in lieu of part of the experience requirements.
  • Excellent customer service and communication skills for interfacing with patients, staff and outside vendors
  • 1-2 years of experience in a medical or behavioral health background preferred.
  • Requires prior clerical and/or customer service experience, preferably in a behavioral health or healthcare setting. Consideration given for course work in lieu of part of the experience requirements.
  • Required to maintain personal auto insurance per SBH guidelines.
  • Must be eligible and/or have valid Fingerprint Clearance Card through the Arizona Department of Public Safety.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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