Job Description

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 40% company match after 1 year of service. Generous Paid Time Off (PTO) includes 3 weeks of time-off your 1st year (available after 6 months) and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical insurance and offer 100% company-paid dental, Short Term Disability, Long Term Disability, and Life coverage for employees. Other great benefits include 10 paid holidays, vision, licensure/certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!

We are seeking a Front Office Representative to join our Prescott Valley Outpatient Clinic! The schedule is Monday through Friday 9 AM to 6 PM but could change depending on the needs of the clinic.

Working as a Front Office Rep, you will be responsible for performing front office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments.

Responsibilities:

  • Processes refill requests
  • Processes medication issues and prior authorizations
  • Processes and monitors lab results
  • Administers injections as needed.
  • Makes requested client contact calls for customer service follow-up and complaint resolution
  • Manages Prescriber schedules (blocking documentation time, meetings, etc.)
  • Establishes, updates and maintains all client databases and scheduling of consumer appointments
  • Maintains accurate, thorough, and current documentation of contact with consumers and services received/provided
  • Coordinates transportation as clinically necessary/appropriate
  • Coordinates care and needs in accordance with established policies, procedures and clinical protocols
  • Obtains vital signs for Prescribers
  • Schedules medication, counseling, and intake appointment.
  • Completes intake referrals and screening.
  • Calls to reschedule appointments when clinical staff are out unexpectedly.
  • Performs general clerical duties for the clinic as requested/assigned by CSR Supervisor, Program Director and/or Administrative Coordinator.
  • Greets consumers.
  • Answers all incoming phone calls by third ring.
  • Checks clients in/out.
  • Confirms/updates consumer contact information.
  • Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
  • Processes transfer requests
  • Collects client fees/copay
  • May be expected to work at various SBH locations as required

Requirements:

  • High School Diploma or G.E.D required
  • Completion of a Medical Assistant training program highly preferred.
  • Medical Assistant Certification preferred
  • 1-2 years of experience in a medical or behavioral health background preferred
  • Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)
  • Bilingual (English/Spanish) preferred

    Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

    Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 40% company match after 1 year of service. Generous Paid Time Off (PTO) includes 3 weeks of time-off your 1st year (available after 6 months) and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical insurance and offer 100% company-paid dental, Short Term Disability, Long Term Disability, and Life coverage for employees. Other great benefits include 10 paid holidays, vision, licensure/certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!

    We are seeking a Front Office Representative to join our Prescott Valley Outpatient Clinic! The schedule is Monday through Friday 9 AM to 6 PM but could change depending on the needs of the clinic.

    Working as a Front Office Rep, you will be responsible for performing front office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments.

    Responsibilities:

    • Processes refill requests
    • Processes medication issues and prior authorizations
    • Processes and monitors lab results
    • Administers injections as needed.
    • Makes requested client contact calls for customer service follow-up and complaint resolution
    • Manages Prescriber schedules (blocking documentation time, meetings, etc.)
    • Establishes, updates and maintains all client databases and scheduling of consumer appointments
    • Maintains accurate, thorough, and current documentation of contact with consumers and services received/provided
    • Coordinates transportation as clinically necessary/appropriate
    • Coordinates care and needs in accordance with established policies, procedures and clinical protocols
    • Obtains vital signs for Prescribers
    • Schedules medication, counseling, and intake appointment.
    • Completes intake referrals and screening.
    • Calls to reschedule appointments when clinical staff are out unexpectedly.
    • Performs general clerical duties for the clinic as requested/assigned by CSR Supervisor, Program Director and/or Administrative Coordinator.
    • Greets consumers.
    • Answers all incoming phone calls by third ring.
    • Checks clients in/out.
    • Confirms/updates consumer contact information.
    • Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
    • Processes transfer requests
    • Collects client fees/copay
    • May be expected to work at various SBH locations as required

    Requirements:

    • High School Diploma or G.E.D required
    • Completion of a Medical Assistant training program highly preferred.
    • Medical Assistant Certification preferred
    • 1-2 years of experience in a medical or behavioral health background preferred
    • Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)
    • Bilingual (English/Spanish) preferred

      Application Instructions

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