Job Description

Job Category:
Administrative Position

Front Office Representative

AZ-Flagstaff-Flagstaff Outpatient Clinic (O)

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 20% company match after 1 year of service. Generous Paid Time Off (PTO) includes 3 weeks of time-off your 1st year (available after 6 months) and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical insurance and offer 100% company-paid dental, Short Term Disability, Long Term Disability, and Life coverage for employees. Other great benefits include 10 paid holidays, vision, licensure/certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!

We are seeking a motivated, client-oriented Front Office Representative to join our Flagstaff Outpatient Clinic! Works hours are full time 40 hours per week.

In this position, you will be responsible for providing effective customer service to both internal and external SBH customers. Complete AHCCCS/MHS Verification or any other eligibility requirements. Make calls one-day prior to appointment for new intakes and next day doctor appointments. Collects client fees and maintains new clients and intakes fee collection process. Provides new clients with correct intake paperwork based on fund source, process and compiles charts. Establishes, updates and otherwise maintains all program client databases and scheduling clients appointments. Greets clients and customer relations. Keeps current filing maintenance and chart maintenance and monitors required paperwork in chart order. Other duties as assigned by supervisor


  • High School Diploma or G.E.D plus 1-2 years experience required.
  • Bilingual, English/Spanish speaking preferred.
  • Medical Assistant graduation highly preferred but not required.
  • Must be able to perform data entry and be computer literate.
  • Requires prior clerical experience with preferably in a behavioral health setting.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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