Job Description

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 40% company match after 1 year of service. Generous Paid Time Off (PTO) includes 3 weeks of time-off your 1st year and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical insurance and offer 100% company-paid dental, Short Term Disability, Long Term Disability, and Life coverage for employees. Other great benefits include 10 paid holidays, vision, licensure/certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!

We are seeking a highly motivated customer service oriented Front Office Lead to join our Prescott Valley Outpatient Clinic team!


Duties & Responsibilities:


  • Coordinates daily front office functions: assisting clients, doctors and staff with appointments, no shows, emergencies, med issues/refills, etc.
  • Processes accurate, thorough and current billing, staff paperwork, mail, data entry, filing, documentation, supplies, and scheduling.
  • Confirms appointments one to two days prior for all medical, counseling, and intake appointments.
  • Schedules medication, counseling, and intake appointment.
  • Completes intake referrals and screening.
  • Calls to reschedule appointments when clinical staff are out unexpectedly.
  • Performs general clerical duties for the clinic as requested/assigned by Front Office Supervisor and/or Program Director.
  • Answers all incoming phone calls by third ring.
  • Greets and checks clients in/out.
  • Confirms/updates consumer contact information.
  • Processes transfer requests and SMI referrals.
  • Collects client fees/copay
  • May assist with processing refill request, med issues, and/or prior authorizations.
  • Obtains appropriate paperwork from clients.
  • Receive direction on a daily basis and works as a team with site staff and management.
  • Maintains the AHCCCS Outreach Report
  • Audit/reviews all intakes/intake paperwork for accuracy.
  • Validates/verifies all consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA, insurance companies, etc.
  • Acts as Co-Safety Officer, ensuring all inspections, drills, etc. are completed and submitted to the Risk Department in a timely manner.
  • Responsible for consumer eligibility maintenance and integrity of eligibility data in HMS.
  • Completes data entry of consumer eligibility in a timely and accurate manner in HMS.
  • Completes financials upon intake, significant change, and annually.
  • Process/resolve all CFS issues (99 Report, Open Issues, Eligibility and/or Enrollment, etc.)
  • Assists consumers with AHCCCS applications using program and effectively tracks the status of the applications submitted.
  • Identifies and resolves issues with consumer eligibility, including changes in coverage, consumer over-payments, and SAPT eligibility.
  • Processes accurate, thorough and current billing, staff paperwork, mail, data entry, filing, documentation, supplies, and scheduling.
  • Monitors supply inventory.
  • Monitors daily schedules to ensure information is being updated/obtained by front office staff.
  • May act as Safety Co-Officer and/or assists in the monitoring of compliance with safety drills and inspections.
  • Assists Front Office Supervisor with supervision of CSRs and front office operations.
  • Assists Front Office Supervisor with the recruitment, hiring, and staff training.
  • Assists Front Office Supervisor with resolving complaints in a timely and effective manner.
  • Attends department and/or agency meetings as required.
  • Covers any/all front office duties as needed.
  • To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department.




Education & Qualifications:


  • High School Diploma or G.E.D. required.
  • Completion of a Medical Assistant training program highly preferred. Medical Assistant Certification preferred.
  • Excellent customer service and communication skills for interfacing with patients, staff and outside vendors
  • 1-2 years of experience in a medical or behavioral health background preferred.
  • Requires prior clerical and/or customer service experience, preferably in a behavioral health or healthcare setting. Consideration given for course work in lieu of part of the experience requirements.
  • Ability to support a pleasant, positive and cooperative teamwork environment
  • Required to maintain personal auto insurance per SBH guidelines.
  • Must be eligible and/or have a valid Fingerprint Clearance Card through the Arizona Department of Public Safety (as required per program requirements).


SB&H is a drug-free workplace, drug screening required. EOE 


Application Instructions

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