Front Office Lead

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 40% company match after 1 year of service. Generous Paid Time Off (PTO) includes 3 weeks of time-off your 1st year and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical insurance and offer 100% company-paid dental, Short Term Disability, Long Term Disability, and Life coverage for employees. Other great benefits include 10 paid holidays, vision, licensure/certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!

We are seeking a highly motivated customer service oriented Front Office Lead to join our Prescott Valley Outpatient Clinic team!

Duties & Responsibilities:

• Coordinates daily front office functions: assisting clients, doctors and staff with appointments, no shows, emergencies, med issues/refills, etc.
• Processes accurate, thorough and current billing, staff paperwork, mail, data entry, filing, documentation, supplies, and scheduling.
• Confirms appointments one to two days prior for all medical, counseling, and intake appointments.
• Schedules medication, counseling, and intake appointment.
• Completes intake referrals and screening.
• Calls to reschedule appointments when clinical staff are out unexpectedly.
• Performs general clerical duties for the clinic as requested/assigned by Front Office Supervisor and/or Program Director.
• Answers all incoming phone calls by third ring.
• Greets and checks clients in/out.
• Confirms/updates consumer contact information.
• Processes transfer requests and SMI referrals.
• Collects client fees/copay
• May assist with processing refill request, med issues, and/or prior authorizations.
• Obtains appropriate paperwork from clients.
• Receive direction on a daily basis and works as a team with site staff and management.
• Maintains the AHCCCS Outreach Report
• Audit/reviews all intakes/intake paperwork for accuracy.
• Validates/verifies all consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA, insurance companies, etc.
• Acts as Co-Safety Officer, ensuring all inspections, drills, etc. are completed and submitted to the Risk Department in a timely manner.
• Responsible for consumer eligibility maintenance and integrity of eligibility data in HMS.
• Completes data entry of consumer eligibility in a timely and accurate manner in HMS.
• Completes financials upon intake, significant change, and annually.
• Process/resolve all CFS issues (99 Report, Open Issues, Eligibility and/or Enrollment, etc.)
• Assists consumers with AHCCCS applications using HealthEArizona.org program and effectively tracks the status of the applications submitted.
• Identifies and resolves issues with consumer eligibility, including changes in coverage, consumer over-payments, and SAPT eligibility.
• Processes accurate, thorough and current billing, staff paperwork, mail, data entry, filing, documentation, supplies, and scheduling.
• Monitors supply inventory.
• Monitors daily schedules to ensure information is being updated/obtained by front office staff.
• May act as Safety Co-Officer and/or assists in the monitoring of compliance with safety drills and inspections.
• Assists Front Office Supervisor with supervision of CSRs and front office operations.
• Assists Front Office Supervisor with the recruitment, hiring, and staff training.
• Assists Front Office Supervisor with resolving complaints in a timely and effective manner.
• Attends department and/or agency meetings as required.
• Covers any/all front office duties as needed.
• To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department.

Education & Qualifications:

• High School Diploma or G.E.D. required.
• Completion of a Medical Assistant training program highly preferred. Medical Assistant Certification preferred.
• Excellent customer service and communication skills for interfacing with patients, staff and outside vendors
• 1-2 years of experience in a medical or behavioral health background preferred.
• Requires prior clerical and/or customer service experience, preferably in a behavioral health or healthcare setting. Consideration given for course work in lieu of part of the experience requirements.
• Ability to support a pleasant, positive and cooperative teamwork environment
• Required to maintain personal auto insurance per SBH guidelines.
• Must be eligible and/or have a valid Fingerprint Clearance Card through the Arizona Department of Public Safety (as required per program requirements).

SB&H is a drug-free workplace, drug screening required. EOE