Job Description

Job Category:
Behavioral Health Technician

Engagement Specialist

AZ-Flagstaff-Flagstaff Outpatient Clinic (O)

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over seven hundred employees, and 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 20% company match after 1 year of service. Generous PTO includes 2 weeks of vacation your 1st year (available after 6 months) and accruals after 2, 5 and 10 years of service! We offer 100% company-paid medical, dental, STD, LTD, and Life coverage for employees. Other great benefits include 10 paid holidays, sick time, vision, tuition reimbursement prescription drug discounts, chiropractic services, and much more!

Southwest Behavioral and Health Services is looking for an Engagement Specialist to join our Flagstaff Outpatient team! Work hours are M-F 8a-5pm.

Duties and responsibilities include and are not limited to:

  • Completes outreach to clients who do not attend appointments as planned and coordinate care with treatment team.

  • Consult with clinical staff and other community human service professionals.

  • Works with clients with inconsistent attendance in order to identify and resolve barriers to treatment.

  • Assist with closure of records for client who complete treatment and/or are being closed for reasons aside from treatment completion.

  • Prepares, issues, and tracks Notice of Actions (NOAs) for client with inconsistent attendance.

  • Maintains accurate, thorough, and current documentation of consumer contacts, service plans, treatment status, progress, and services delivery issues in accordance with SBH standards.

  • Monitors caseload for re-authorizations as required.

  • Engages in solution focused, strength based behavioral health/clinical services to consumers in accordance with company standards.

  • Performs intakes and psychosocial assessments of families and their individual members, as needed.

  • Works with other professionals to plan, market, and implement new programs.

  • Maintains required number of client contact hours per week.

  • Maintains expected level of productivity.

Education & Qualifications:

•Required to be available weekend, evenings, nights and holidays as scheduled.

•Certification of CPR and First Aid Training

•Minimum requirement consists of a 21-year age, Bachelors Degree preferred or equivalent education and experience in the Behavioral Health field (Psychology, Counseling, or Social Work), & Motor Vehicle clearance.

•Good academic and working knowledge of DSM IV, State SMI check list, Community Resources, Psychotropic Medications, Crisis Intervention, Clinical Methods and Procedures, Intervention Techniques and ability to apply same to possible unstable, treatment resistant adult/adolescent/child of various ethnic cultures for co-occurring disorders (GMH/SA/SMI). To include one year of clinical supervision experience in a behavioral health setting.

•Knowledge and ability to function as a team, compile, organize, and document client assessments, intervention techniques, treatments, case planning and follow-up.

•Ability to participate in setting and defining project goals, objectives, and delivery of service modes, represent projects and actively participate in inter-agency, inter-disciplinary meetings. 

•Possess excellent verbal and written communication skills, provide quality internal and external customer service skills to effectively dialogue with all contract and funding sources.


Bachelor’s degree with one year full-time behavioral health experience or an equivalent combination of education and experience directly related to behavioral health, totaling five years, is acceptable. Bilingual (English/Spanish) is preferred but not required. Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon needs of the clinic. Finger print clearance and/or background check clearance will be completed upon hire.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online