Job Description

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 40% company match after 1 year of service. Generous Paid Time Off (PTO) includes 3 weeks of time-off your 1st year (available after 6 months) and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical  dental, Short Term Disability, Long Term Disability, and Life coverage for employees. Other great benefits include 10 paid holidays, vision, licensure/certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over seven hundred employees, and 40 years’ experience.

Southwest Behavioral & Health Services is seeking dedicated, enthusiastic and inspiring Direct Care Providers who can help us fulfill our mission: “Delivering Compassionate Care to Enhance Lives and Improve Communities.” If you like to help people and have a big heart for compassionate care, this job is for you! If you are getting started in your career in Psychology, Social Work, Behavioral Health, or Health Care, we have great opportunities for learning and career advancement. Are you dedicated, enthusiastic, and inspiring? If so, you may be the person we are looking for to join our dynamic team! 

Job Preview at a Glance

The Direct Care Provider is a unique and exciting position where no one day is the same! The Direct Care Provider delivers services in a group home or residential setting to members experiencing mental health issues. The Direct Care Provider supports members with maintaining and improving their physical and mental health to gain greater independence in the community. The Direct Care Provider delivers 1:1 or group services in a home setting, providing support in maintaining a safe living environment, assisting with self-administration of medications, coordinating with other providers, developing socialization opportunities, and increasing connections with the community. You will be part of a phenomenal team, working with leadership that will provide you with weekly 1:1 supervision, bi-weekly team meetings, and monthly clinical oversight. Each day is a unique experience! You could spend your morning helping members keep their living environment safe and healthy and your afternoon bowling or hiking. Or it is possible that you may take members to the library in the morning and spend your afternoon teaching symptom management skills to improve quality of life. Each site offers unique programming based on the skills and passions of our Direct Care Providers. If you are a painter, we may offer art groups; if you are a hiker, we may take our members out on the many trails in our community.  The sky is the limit as to what you can bring to the table to improve the lives of our members!                                                                                                                                                                                                                                                                

Work Schedule is:  Sunday 7a-11pm Wednesday 7-3 Thursday 3-11 Friday 3-11


We are currently looking for a Direct Care Provider at our Haven facility located near downtown Phoenix.

The Haven is a Level II facility that provides behavioral health interventions in a community-based residential setting and assists adults in resolving behavioral issues and gaining greater community independence. Services are designed to build upon an individual’s strengths and provide community supports while minimizing escalation of behaviors that may lead to more restrictive treatment settings.  Services are provided in a residential setting with 16 beds.

Work schedule is Sunday 7am-11pm, Wed 7am-3pm, Thursday 3pm-11pm, Friday 3pm-11pm



  • Performs direct service to residential members including individual, group, life skills training, behavior management, and crisis intervention to seriously mentally ill members in a residential and/or an inpatient crisis environment.

  • Develops treatment plans for members in conjunction with psychiatrist and/or case managers according to SBH clinical standards.

  • Attend and participate in in-service training sessions and related training opportunities as made available.

  • Provide assessments and crisis intervention.

  • Documents services provided according to SBH standards on a daily basis.

  • Completes all required paperwork in a timely manner.

  • Responsible for contributing to and creating a recovery based environment.

  • Will be expected to accompany, supervise and assist members when asked to do so. Plans and organizes activities.

  • May need to cover evening/weekend hours and be “on-call” as needed. Assist members with community integration.

  • Other duties as assigned by Supervisor.

Minimum requirements:

  • Must at least 21 years of age

  • Have a high school diploma/GED and two years of behavioral health/integrated healthcare relevant work experience; OR

  • An Associate’s degree and two years of full-time behavioral health experience. Bachelor’s degree with an emphasis in Human Services, Counseling and Psychology plus one year of behavioral health experience preferred. An equivalent combination of education and experience directly related to behavioral health totaling five years is acceptable.

  • Valid AZ driver's license and MVR clearance is required.

  • Knowledge of behavioral management, de-escalation methods, crisis intervention, and defusing techniques to prevent violent behavior harmful to self or others and the ability to apply these techniques to a client population in various levels of crisis.

  • Academic & working knowledge of DSM IV, community resources, clinical methods and procedures and application of the same.

  • Residential experience, knowledge of psychotropic medications.

  • Ability to communicate well in writing and verbally.

  • Basic knowledge of computers and Microsoft Office.

  • Ability to perform duties with a minimum of supervision.

  • Ability to function as a team member.

  • Experience working with multi-cultural and low socio-economic individuals.

  • General knowledge & aptitude for working independently with adults of mixed ethnic groups.

  • Bilingual (English/Spanish) speaking preferred as well as Substance Abuse Experience.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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