Job Description

Job Category:
Administrative Position

Title:
Client Service Representative - Bilingual

Location:
AZ-Phoenix-Broadway School-Based CYDP

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 20% company match after 1 year of service. Generous Paid Time Off (PTO) includes 3 weeks of time-off your 1st year (available after 6 months) and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical insurance and offer 100% company-paid dental, Short Term Disability, Long Term Disability, and Life coverage for employees. Other great benefits include 10 paid holidays, vision, licensure/certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!

We are seeking a motivated, client-oriented Client Service Representative to join our Broadway School Based Program! Work schedule is Monday through Friday 8 AM to 5 PM. Bilingual is required. 

Responsibilities:

  • Confirms appointments one to two days prior for all medical, counseling, and intake appointments. 
  • Schedules medication, counseling, and intake appointment. 
  • Completes intake referrals and screening.
  • Calls to reschedule appointments when clinical staff are out unexpectedly.
  • Performs general clerical duties for the clinic as requested/assigned by CSR Supervisor, Program Director and/or Administrative Coordinator. 
  • Greets consumers.
  • Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
  • Collects client fees/copay
  • Assist clients with applying for AHCCCS
  • May assist with processing refill request, med issues, and/or prior authorizations .
  • Obtains appropriate paperwork from clients.
  • Covers at various SBH locations as required

Requirements:

  • High school Diploma or G.E.D. required
  • Requires prior clerical and/or customer service experience, preferably in a behavioral health setting. Consideration given for course work in lieu of part of the experience requirements.
  • Required to maintain personal auto insurance per SBH guidelines.
  • Must be eligible and/or have valid Fingerprint Clearance Card through the Arizona Department of Public Safety.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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